Question 1

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 business days. Standard UK delivery arrives in 3–5 business days. International delivery typically takes 7–14 business days depending on destination.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide. Available destinations, rates and any duties are calculated automatically at checkout.

Question 3

How do I track my order?

Accepted Answer

You'll receive a confirmation email at checkout and a tracking link as soon as your parcel leaves our warehouse.

Question 4

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery on unused items in their original packaging. Contact us and we'll guide you through it.

Question 5

When will I be refunded?

Accepted Answer

Refunds are issued to your original payment method within 5–10 business days of your return being received and inspected.

Question 6

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay through our secure Shopify checkout.

Question 7

Is my payment secure?

Accepted Answer

Yes. Checkout is handled entirely by Shopify's PCI-compliant payment infrastructure. We never see or store your card details.

Question 8

Can I change or cancel my order?

Accepted Answer

Get in touch as soon as possible. If your order hasn't been dispatched, we'll happily amend or cancel it.