Privacy Policy

When you place an order we collect the details you provide at checkout: name, email address, delivery and billing address, and contact number. Payment card details are collected and processed by Shopify — we never see or store them.

We use your information to process and deliver orders, provide customer support, and — where you've opted in — send marketing emails about new arrivals and offers. You can unsubscribe at any time.

Our store runs on Shopify, which processes orders and payments on our behalf. Delivery carriers receive the address information needed to deliver your parcel.

We and Shopify use cookies to keep your bag between visits, remember preferences and understand how the store is used. You can control cookies through your browser settings.

We retain order records for as long as required to meet our legal and accounting obligations, then delete or anonymise them.

You may request access to, correction of, or deletion of your personal information at any time by emailing hello@lunaluxeliving.shop.